Oncology Patient Navigators

Patient navigators put a gentle, human face on cancer care. They bring order to chaos and calm to seeming calamity, shepherding patients through their many appointments with specialists, explaining confusing test results, helping to sort through the maze of financial and insurance issues, assisting with lodging arrangements for patients and family members and serving as the patient’s advocate and liaison to the treatment team.

We are proud of our patient navigation team because we know, as do our patients, that they are dedicated, very special health providers who love what they do and who take deep pride and satisfaction in their calling. Currently, there are navigators in several UF Health Cancer Center multidisciplinary programs, including those for breast, lung, gastrointestinal and urological cancers. Administrators are currently working to assess whether more navigators can be added to other multidisciplinary programs, too.

“From a physician standpoint, it is an incredibly valuable asset to the team; the patient navigator is the glue that holds the team together.  At a large institution with lots of moving parts, there is always the potential for patients to fall through the cracks. It is hard for them to know what the next steps are. Escorting patients through the system and getting care organized expedites delivery of care and helps us provide the care we want all patients to have.” — Thomas J. George, M.D., director of the Gastrointestinal Oncology Program and an assistant professor of medicine in the UF College of Medicine.

 

Pam Clevenger_webPamela Clevenger, R.N.

UF Health Breast Center
For appointment information: 352.265.7070

As a breast patient navigator, Pamela Clevenger, R.N., works collaboratively with the breast center’s multidisciplinary team of physicians, allied health providers and administrative supporting staff to provide patients with a world-class service experience.

Clevenger graduated from Burlington County College in 1996 and began working at UF Health Shands Hospital shortly after as a floor nurse. She moved on to become an operating room nurse assisting with general and breast surgeries. As a two-time breast cancer survivor herself, Clevenger is passionate about providing caring support to her breast cancer patients. “I chose to become a patient navigator to help patients find their way through this incredibly difficult and painful time,” she said. In addition to providing compassionate and integral nursing care to her patients, Clevenger likes to travel, craft, and spend time with her family.

Michelle DoranMichelle “Shelly” Doran, R.N., B.S.N.

UF Health Urology
For appointment information: 352.265.8282

Doran is the genitourinary oncology navigator for UF Health Urologic Oncology Program. Doran has been a registered nurse for more than 25 years, and with the UF Health system for 20 years in a variety of roles. Past nursing experience has been mainly in oncology areas, such as bone marrow transplant, in-patient oncology, the outpatient infusion center and as an oncology homecare case manager. Doran also worked with the Quality and Safety Department at UF Health Physicians, prior to her current position. She holds a bachelor’s in nursing from East Carolina University and a bachelor’s of science from Catawaba College.

Doran bases a great deal of her nursing care on the philosophy of Virginia Henderson, who said, “Nurses care for the patient and family until they can care for themselves.”

“Working with the patient and the family members is my greatest joy,” Doran said. “I involve the patient and family in the process and act as an advocate and a constant point of contact for them while they receive treatment here. And, I work with a wonderful group of extremely talented physicians, nurses and staff, who make coming to work every day that much more rewarding.”

photo

Stacy Reeves, R.N.

UF Health Lung Cancer Program
For appointment information: 352.273.8740

Stacey Reeves is the Lung Patient Navigator.  She graduated from Santa Fe Community College. Her nursing career started here at Shands, now UF Health. Stacey started working on a Medical/Surgical Immediate Care Unit, where they cared for a variety of acute patients. She then moved to the Neurosurgical Intensive Care Unit upon opening in 2008. She has recently made the transition to Oncology. “I enjoy being the point person for cancer patients during a very scary time, when they need to have someone that they can easily reach out to. I feel strongly that all patients need an advocate on their side,” said Brennan.

 

NunnBrandi Nunn, R.N., B.S.N.

Bone and Soft Tissue Cancer Center
For appointment information: 352.273.7195

Brandi Nunn earned her bachelor’s in nursing from the University of Florida in 2002 and worked as a pediatric hematology oncology nurse for six years before joining the Bone and Soft Tissue Cancer Center in 2008. Nunn was the first patient navigator hired for the center, and her experience as a nurse in pediatric oncology provided her with a sound foundation for the position. She now serves as a patient advocate and patient navigator for the patients of three musculoskeletal oncology surgeons, and though she holds a special place in her heart for pediatric cancer patients, her true passion is to serve cancer patients as their advocate to the patient care team. “I’m a very passionate patient advocate, and my goal is to make a positive impact of patients’ lives,” Nunn said. “I know that if I was in the shoes of a cancer patient, I would want someone to fight for me, too.“

 

JJennifer West, R.N.

UF Health Gastrointestinal Cancer Center
For appointment information: 352.265.0992

Jennifer West  is the gastrointestinal oncology patient navigator. West received her associate degree in nursing from Santa Fe Community College in 1994. Her nursing career began in oncology at Alachua General Hospital (AGH). In 1998 she pursued a new direction in surgical/cardiac ICU. She brings with her a compassion for cancer patients and their families. “I want the patient to know that we care, that we are here for them from start to finish and everywhere in between.”

After 15 years of nursing service between AGH and UF Health Shands, West began a career at UF Health as a clinical research coordinator.  She became a certified research coordinator in 2009 with a focus on breast, lung, and adult brain tumor patients. During that time she completed her bachelor’s in nursing at University of South Florida.

 

Vicki Taylor, Administrative Coordinator

UF Health Cancer Services 
Contact: 352.594.6392

Vicki Taylor earned her bachelor’s degree in sociology from Saint Leo University and is currently in the university’s MBA program. Taylor has been employed at UF Health for 20 years; she worked in UF Health Volunteer Services before moving into her current role as administrative coordinator for UF Health Cancer Services. She now assists the breast, GI and thoracic cancer navigators.  “I enjoy helping my nurses navigate the processes that assist our patients.”